Returns & Exchanges
We want you to be fully satisfied with your Keychron keyboard. If you're not happy with your purchase, you can return your items within 7 days of delivery for a refund or exchange, provided they are in original condition and packaging.
Submit a Return Request
Contact our support team at [email protected] with your order number and the reason for the return to receive your Return Merchandise Authorization (RMA).
Prepare Your Package
Securely pack the keyboard, including all original accessories, cables, and keycap pullers, in its original box to ensure no damage occurs during transit.
Ship the Item
Affix the provided shipping label or use a trackable shipping service to send the package back to our designated warehouse facility.
Inspection and Refund
Once our technicians verify the product's condition, we will process your refund to the original payment method within 5 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing